If you have any problems related to Bitcoin deposit, withdrawal or purchasing with Bitcoin, please ask them here.

a) On how to withdraw items purchased with BTC:

The onsite purchase option moves the items from the seller's inventory to yours. From this point, you can either withdraw the items or exchange other items with the items in your inventory. If you would like to withdraw from your Dispenser.tf inventory, accessed it via http://dispenser.tf/myshop/. You will find the items you have bought with onsite purchase there. Select (highlight) the items and proceed with the 'Withdraw/Transfer' option. Select 'Withdraw to Backpack', you will receive a trade offer from the bot shortly.

b) On deposit not being credited:

Before anything, check if your transaction is confirmed on the blockchain via http://blockchain.info

As we use the blockchain.info forwarding service, there are two possible reasons for further delay:

1. Your BTC deposit actually involves 2 transfers. The first one is from your wallet to the blockchain.info wallet and the second one is from the blockchain.info wallet to ours. The confirmations from where you deposit only implies that your BTC has reached the blockchain.info wallet. It will take time for further confirmations from their wallet to ours.

2. After all the confirmations are completed, we have to wait for the blockchain.info API to send a callback in order for us to acknowledge the transaction and update the database. This process may have certain delay.

Basically, your BTC will be credited eventually as long as you get at least 1 confirmation on the Blockchain. You do not have to worry about it too much.

c) On minimum deposit amount:

The minimum deposit amount is 0.0005 (after fee), which is required for the blockchain.info API (details: https://blockchain.info/api/api_receive) to process the transaction. If you have made deposit of <0.0005 BTC, you have to make additional deposit to make up the minimum amount.

Please report here only if your BTC is not credited after 24 hours, with the following information

1. Time of your withdrawal from the source wallet.
2. The amount of BTC.
3. The txnid of your transaction.

Your case will not be investigated if you miss any of the above information or your deposit is not yet delayed for 24 hours or more

1. 2015-07-11 23:52:39
2. 0,51588573
3. 6e8fee6d67cf6083e3a1458ca625f731b1c9c7c6e6ef80d665b2630383505531
11 Confirmations + already
Please help, thx

Okay, here it goes.

1. July 11, 2015 06:29 PST
2. 0.1843 BTC
3. txnid: 06102688c067cb79f166f5829e20dc6852fe2d097b2648e0c952350f71c4a033

Hope you guys figure this out quickly..

It's beyond me why you would use a third-party service when you can run bitcoind locally and not run into these kind of problems, but the reality is people, including me, sent bitcoins to addresses you provided and they haven't been credited. At least remove deposit addresses from the website while you get this issue sorted out! As far as I'm concerned right now you have the money that I sent you and I can't use it.

I have sent btc to my deposit address 3times.The last two trades need 2-3hours to show at my balance after I sent them.Is that the average process time when everything works smoothly? it need at least 3hours to get what u need if u pay btc ,Is there anyway to speed it up?

Of course it is not working good. Please read the message on the front page.

1. July 09, 2015 10:35
2. .001
3. https://blockchain.info/tx/80422bf322608595fa596b1d7d2f9e2e7b893c1bd0bccc6f7982f13b8f7188c8

Still haven't received my credits.

I appreciate what you guys have been doing and Dispenser.tf is one of the best trade sites. However, you should know that this credit problem is not something small. Timing is everything for me and i think it's the same for many other users here. By having our credit held we have lost deals (which were deposited or withdrew credit for), we lost money.
I hope you realize your responsibility, do your best to get it fixed soon and come up with a more reliable method for BTC.
Thank you.

If this is our problem we would have fixed it long time ago.

The problem right now is, the blockchain.info temporary wallet holds all the money and their API is not forwarding the money.